Whether you want to cancel an order, find out about international shopping or learn about online privacy and security, we’ve got the information you need for online orders.
Yes, upon completion of the checkout process a confirmation email will be sent to the email address you provided during checkout. If you do not receive it, please check your spam folder. If you continue to have issues please contact our customer service department for assistance.
Please check all packing materials to make sure the item was not overlooked. If you are unable to locate the missing item, contact our customer service department by phone (1-888-776-1662) or send a message. Be sure to list your order number for this shipment.
Tracking information is updated in your online account each night and emails are sent directly from the shipping couriers. If your order displays your package tracking number(s), check with the shipping carrier to confirm that your package(s) were delivered. If your tracking indicates the package was delivered but you are not in possession of it, please contact customer service for further assistance
Please contact customer service as quickly as possible to cancel or change your order and we will make every effort to see these changes are made prior to your order shipping. Unfortunately, we cannot make changes to an order once it is shipped.
If you're in the US or Canada you will be charged when we ship your order .We will update you with a shipping confirmation email at that time. A pre-authorization may be placed on your credit or debit card when you submit your order, but we don’t process the payment until the order has been shipped.
Click the Track Order link and fill in your order number and email address and click the submit button. If you have further questions or concerns, please contact customer service for further assistance.
Refunds can take up to a full billing cycle to appear on your account from the time they are issued, but in most cases, they post within 3-5 business days.
Click the My Account link here or at the top right hand side of our site and sign in to review your orders. You may print invoices from your order history. If you are not able to retrieve your receipt/invoice through this manner, just contact our customer service department by phone (1-888-776-1662) or send them a message and they will be happy to provide you with this copy.
We calculate and collect sales tax for orders shipping within Canada.